Frequently Asked Questions

1. How can I contact you?
2. How do I become a wholesale customer?
3. What if I’m already a customer of Southern Distributors, Inc.?
4. Can I special order items you do not carry from one of your current manufacturers?
5. If I’m located near you, can I pick up the merchandise instead of shipping to me?
6. How long does shipping usually take?
7. Can you deliver to us on a Southern Distributors, Inc. truck?

Answers...

1. How can I contact you?

   Click on the Contact Us link in the Customer Service menu.

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2. How do I become a wholesale customer?

   Please fax us your Tax Id Certificate with a Contact Name, Company Name, Telephone #, and email address to (804) 353-7854. We will email you the log-in information after your company is set up. Wholesale customers will have online access to wholesale prices when logged in.

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3. What if I’m already a customer of Southern Distributors, Inc.?

   All current customers have already been set up a login and password, please call us and we will give you your login information.

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4. Can I special order items you do not carry from one of your current manufacturers?

   We will do our best to get you the items you’re looking for. Please call us and we can research this for you as well as give you a quote for the merchandise if we can order it. Sometimes these special orders can take 2-8 weeks to get in, depending on the manufacturer and the quantities you’re looking for.

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5. If I’m located near you, can I pick up the merchandise instead of shipping to me?

   Yes, if you’re located in the Richmond area, you can pick up your products and not be charged a shipping and handling fee, please call us to set this up BEFORE placing your order online.

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6. How long does shipping usually take?

   Please see our Shipping Rates & Options page.

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7. Can you deliver to us on a Southern Distributors, Inc. truck?

   Yes, in some cases if your order meets the minimum requirement for delivery, we may be able to deliver your merchandise to you in the state of Virginia. Maryland and North Carolina deliveries can also be made if the minimum requirement is met, and for a small delivery fee (usually smaller than UPS may cost). Please call us BEFORE any online orders are done to see if your order and location meets our requirements.

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